Er77 Privacy Policy — Our Commitment to Protecting Your Data

1 What Information We Collect

Er77 collects various types of information from its members. The purpose is to improve service quality, ensure security, and meet legal obligations. We never collect more data than is needed.

We collect the following types of information:

• Identity Information: Name, date of birth, and national ID number (for KYC verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Mobile banking account number, deposit and withdrawal history.
• Device & Technical Information: IP address, browser type, operating system, and device ID.
• Gaming Activity Information: Game history, bet amounts, and win/loss records.
• Cookie & Tracking Information: Website usage patterns, preferred pages, and session information.

2 How We Use Your Information

Er77 uses collected data only for specified purposes. We do not misuse data or apply it to unrelated ends. In every use case, the interests of our users come first.

• Account Management: Information is used for registration, login, and account verification.
• Transaction Processing: Financial information is used to process deposits and withdrawals smoothly.
• Customer Support: Contact information is used to provide support and resolve issues.
• Security Verification: Data is analysed to prevent fraud, money laundering, and unauthorised access.
• Service Improvement: Analytical data is used to personalise the gaming experience and develop new features.
• Legal Obligations: Required reporting is carried out in accordance with regulatory guidelines.
• Promotional Communications: With your consent, you may receive information about bonus offers and promotions.

3 Who Information Is Shared With

Er77 does not sell your personal information to third parties. Limited data may be shared with trusted partners solely for service operations, and protection of that data is ensured in every case.

• Payment Provider: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Limited data may be shared with game providers for the purpose of operating games.
• Law Enforcement Agencies: Information may be disclosed to authorities in response to legal orders or investigations.
• IT Service Providers: We work with technology partners to manage servers and maintain security.
• Anti-Fraud Services: Information may be verified with fraud prevention agencies as required.

4 Cookie Policy

Er77 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. Different types of cookies serve different purposes.

• Essential Cookies: These cookies are essential for login sessions and security and cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytical Cookies: Used to understand how often pages are visited and how much time is spent on them.
• Marketing Cookies: May be used to show you relevant offers based on your interests.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may cause some features to not work properly.

5 Data Protection Measures

Er77 applies industry-leading technology and processes to protect your data. Our security measures are reviewed and upgraded on a regular basis.

• 256-bit SSL/TLS Encryption: All data transfers take place through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security is applied when accessing your account.
• Firewall Protection: Advanced firewall systems are active to defend against cyberattacks.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Restricted Access: Only authorised personnel have access to specific data.
• Data Backup: Regular backups are taken to eliminate the risk of data loss.

6 Your Data Rights

Every registered member of er77 has the following rights over their own data. Contact support if you wish to exercise any of these rights.

• Right to Access Your Information: You can find out exactly what information of yours we hold.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: Where there is no legal obligation to retain it, you may request that your data be deleted.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request a download of your personal data.
• Right to Opt Out of Promotional Communications: You may unsubscribe from marketing emails or SMS at any time.

7 How Long Information Is Retained

Er77 does not retain your data longer than necessary. How long it is kept depends on the type of information and applicable legal requirements.

• Account Information: Retained for the lifetime of the account and for a minimum of 5 years after closure.
• Financial Transaction Details: Retained for up to 7 years in accordance with legal obligations.
• Gaming Activity Information: May be retained for up to 3 years after account closure.
• Communication History: Support tickets and chat history are retained for up to 2 years.
• Cookie Information: Deleted at the end of a session or after a set period, depending on the cookie type.

8 Children's Privacy

Er77 strictly does not provide services to anyone under 18. Our platform does not knowingly collect personal information from minors.

• Age is verified at registration, and ID may be requested in cases of doubt.
• If any minor's data has been collected inadvertently, it will be deleted and the account closed as soon as this comes to our attention.
• Parents or guardians who become aware of a child's account are urged to contact support immediately.

9 Privacy Policy Updates

Er77 may update this privacy policy from time to time. Users will be notified of significant changes by email or through a notice on the platform.

• The date of any changes will be noted under "Last Updated" at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Re-consent may be required for significant changes.

10 Contact Us

Contact us for any questions or complaints regarding the privacy policy, or to exercise your data rights. We typically respond within 24 hours.

• Submit privacy-related requests directly to our support team.
• Identity will be verified for any request to delete or correct information.
• Priority support is provided for urgent security issues.